SunsetMay · Customer Care
We're Here to Help
Whether you have a question about one of our pieces, need help choosing the right size or would like an update on your order, our customer care team is here to make things simple.
Customer Care
For questions about your order, sizing, delivery, returns or anything else, simply send us an email.
hello@sunsetmay.comCustomer Care Hours
Monday – Friday
9:00 AM – 5:00 PM
Need Help With an Order?
To help us assist you as quickly as possible, please include your order number and the email address used when placing your order.
For returns, please contact us before sending your item so our team can provide the appropriate instructions.
Made for Australian Moments
SunsetMay is a family-run womenswear brand inspired by the Australian way of life — relaxed, confident and effortlessly beautiful.
We operate online, bringing thoughtfully selected womenswear to customers across Australia.
Quick answers
Frequently Asked Questions
How do I place an order?
Choose your preferred colour and size and select “Add to cart”. When you're ready, proceed to checkout and enter your delivery and payment details.
Please double-check your delivery address and order details before completing your purchase.
Do you deliver across Australia?
Yes. SunsetMay delivers to customers across Australia. Available delivery options will be shown at checkout.
How long will my order take to arrive?
Orders typically arrive within 5–10 business days.
Delivery times may vary slightly depending on your location and local delivery conditions.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard and American Express, along with any additional payment options displayed at checkout.
Payments are processed securely through our encrypted checkout.
Can I return my order?
Yes. You have 14 days from the date you receive your order to request a return.
Email us at hello@sunsetmay.com with your order details and our team will guide you through the return process.
How can I track my order?
Once your order has been dispatched, you can use your tracking information to follow its journey. Please allow some time for the carrier to update the tracking details after dispatch.
Still Need a Hand?
Send us a message and our customer care team will be happy to help.
