Shipping policy

Shipping Policy

Last updated: 1 October 2026

At SunsetMay, operated by KRAKEON ECOM LLC, we want every customer to have clear information about shipping before placing an order.

This Shipping Policy explains our shipping coverage, order cut-off times, processing periods, estimated transit times, overall delivery timeframes, tracking process and what happens if a delivery is delayed, unsuccessful or damaged.

This policy applies to orders delivered within Australia.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Shipping Coverage

SunsetMay delivers orders throughout Australia.

We ship to metropolitan, regional, rural and remote areas where delivery services are available.

Delivery times may vary depending on your location and the services available to your postcode.

Orders are dispatched through our fulfilment network, and the dispatch location may vary depending on:

  • Product availability;
  • Stock location;
  • Delivery destination; and
  • Operational requirements.

If an order contains multiple products, some items may be dispatched separately and arrive in different parcels.

You will not be charged additional standard shipping fees where we divide the same order into multiple shipments.

Shipping Cost

We offer free standard shipping throughout Australia on all orders.

There is:

  • No minimum purchase requirement for standard shipping;
  • No additional standard handling charge; and
  • No additional standard shipping fee if an order is divided into multiple parcels.

If we offer an optional express, priority or premium delivery service, any additional cost will be clearly displayed before you complete checkout.

Order Cut-Off Time

Our standard order cut-off time is:

2:00 pm Sydney time (AEST/AEDT), Monday to Friday.

Orders confirmed before 2:00 pm on a business day may begin processing on the same business day.

Orders confirmed:

  • After 2:00 pm;
  • On Saturday or Sunday; or
  • On a public holiday

will generally begin processing on the next business day.

Business days are Monday to Friday and exclude applicable public holidays in New South Wales.

Order Processing Time

Processing time is the period required to:

  • Confirm your order and payment;
  • Review the order where necessary;
  • Prepare your products;
  • Pack the order;
  • Generate shipping documentation; and
  • Arrange handover to the delivery provider.

Our usual estimated processing time is:

1–3 business days

Processing time forms part of the overall estimated delivery period described below.

Once your order has been dispatched, we will normally send you a shipping confirmation email containing your tracking information.

Transit Time

Transit time is the period between the parcel being handed to the delivery provider and delivery to your nominated address.

Transit time varies depending on factors such as:

  • Delivery location;
  • Dispatch location;
  • Carrier network;
  • Parcel size and weight;
  • Regional or remote delivery requirements; and
  • Current transport conditions.

As our total estimated delivery timeframe is 5–10 business days from order confirmation, transit will generally occur within the remaining portion of that estimated period after processing has been completed.

Delivery to regional, rural or remote areas may occasionally require additional time.

Estimated Total Delivery Time

Unless a different timeframe is displayed on the relevant product page or during checkout, our estimated total delivery timeframe is:

5–10 business days from order confirmation

This timeframe includes:

Processing: approximately 1–3 business days
Transit: the remaining delivery period following dispatch
Total estimated delivery: 5–10 business days

Delivery timeframes are estimates and do not constitute a guaranteed delivery date unless we expressly agree to a specific delivery date.

We recommend allowing sufficient time when ordering for:

  • Holidays;
  • Birthdays;
  • Events;
  • Travel; or
  • Other date-sensitive occasions.

Nothing in this section limits your rights where goods are not supplied within an agreed or otherwise reasonable period under applicable law.

Delivery Providers

We use professional delivery providers to transport orders within Australia.

The delivery provider used for an individual order may depend on:

  • Your delivery address;
  • Dispatch location;
  • Parcel dimensions and weight;
  • Product availability;
  • Regional coverage; and
  • Carrier service availability.

For this reason, we cannot guarantee that a particular carrier will be used for a specific order.

Where tracking is available, tracking information will be provided after dispatch.

Order Confirmation and Tracking

After successfully placing an order, you should receive an order confirmation email containing details of your purchase.

Once your order has been dispatched, you will normally receive a separate shipping confirmation email containing:

  • Your tracking number;
  • A link to the delivery provider’s tracking service where available; and
  • Relevant delivery information.

Tracking information may take up to 48 hours after dispatch to become active or display its first movement.

If tracking does not update immediately, this does not necessarily mean that the parcel has not been dispatched.

We recommend monitoring your tracking information until delivery is completed.

If you cannot locate your order or shipping confirmation email, please check your spam or junk folder before contacting us.

If you still cannot find it, please contact:

hello@sunsetmay.com

Separate Shipments

Orders containing multiple products may sometimes be dispatched separately.

This may occur because:

  • Products are stored at different fulfilment locations;
  • Certain products become ready for dispatch earlier than others; or
  • Separate delivery arrangements are more efficient.

If your order is divided into separate shipments:

  • You may receive multiple shipping confirmation emails;
  • Each parcel may have a different tracking number;
  • Parcels may arrive on different days; and
  • You will not be charged additional standard shipping fees solely because the order has been divided into multiple parcels.

If you receive only part of your order, please check your shipping confirmations and tracking information before reporting an item as missing.

Possible Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • High order volumes;
  • Promotional or sale periods;
  • Public holidays;
  • Severe weather;
  • Floods, fires or other natural events;
  • Courier or transport network disruptions;
  • Regional or remote delivery conditions;
  • Incorrect or incomplete delivery information;
  • Customs or border procedures where applicable;
  • Technical or operational disruptions; or
  • Other circumstances outside our reasonable control.

Where we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.

Nothing in this section limits your rights under the Australian Consumer Law where an order is not supplied within an agreed or reasonable timeframe.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, we recommend that you first:

  1. Check the tracking information provided in your shipping confirmation.
  2. Confirm that the delivery address on your order is correct.
  3. Check whether the delivery provider has left a missed-delivery notice.
  4. Check any safe delivery locations around the property.
  5. Check with other members of your household or building where relevant.

If you are still unable to locate your parcel, contact us at:

hello@sunsetmay.com

Please include your order number.

We will review the available tracking information and, where appropriate, contact the delivery provider to investigate.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as reasonably possible so that we can assist with the investigation.

Depending on the circumstances and outcome of the investigation, an appropriate solution may include a replacement or refund where required.

Nothing in this section limits your rights under the Australian Consumer Law.

Missed or Unsuccessful Deliveries

If nobody is available to receive your parcel, the delivery provider may, depending on the service and delivery location:

  • Leave the parcel in a safe location;
  • Attempt delivery again;
  • Leave instructions for redelivery;
  • Provide collection instructions; or
  • Transfer the parcel to an authorised collection point.

The exact process depends on the carrier and the delivery service available for your address.

Where a delivery provider leaves collection or redelivery instructions, you should follow those instructions within the timeframe specified by the carrier.

If you experience difficulty with an unsuccessful delivery, you may contact us for assistance at:

hello@sunsetmay.com

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing checkout, please carefully check:

  • Recipient’s full name;
  • Street address;
  • House, apartment or unit number;
  • Suburb;
  • State or territory;
  • Postcode; and
  • Relevant contact details.

If you notice an error immediately after placing your order, please contact us as soon as possible:

Email: hello@sunsetmay.com
Telephone: +1 (505) 461-4671

We will make reasonable efforts to correct the address if the order has not yet entered processing or been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

SunsetMay is not responsible for delays caused solely by inaccurate or incomplete delivery information supplied by the customer.

If a parcel is returned because the customer provided an incorrect or incomplete address, reasonable additional shipping charges may apply if the customer requests that the parcel be resent.

This does not affect any rights you may have where an error was caused by SunsetMay or one of our service providers.

Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:

hello@sunsetmay.com

To help us investigate the issue, please provide where possible:

  • Your full name;
  • Your order number;
  • A brief description of the damage;
  • Photographs of the affected product;
  • Photographs of the external packaging; and
  • A photograph of the shipping label.

If the damage appears to have occurred during delivery, we recommend contacting us within 48 hours of receiving the parcel so that we can investigate the matter promptly with the delivery provider.

The 48-hour period is a recommendation only and does not limit your rights under the Australian Consumer Law.

Further information about faulty, damaged or incorrect products is available in our Returns & Refunds Policy.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

hello@sunsetmay.com

Please include your order number and details of the requested change.

We will make reasonable efforts to assist you.

However, we cannot guarantee that an order can be changed or cancelled after it has:

  • Entered processing;
  • Been prepared for dispatch; or
  • Been handed to the delivery provider.

If the order has already been dispatched, you may need to follow the applicable return procedure described in our Returns & Refunds Policy.

Your rights in relation to faulty, damaged, incorrect or otherwise non-compliant products are not affected.

Responsibility for Delivery

We remain responsible for fulfilling our obligations relating to your order in accordance with applicable law.

You should not be required to resolve problems caused by a delivery provider where responsibility for resolving the issue remains with us under applicable consumer law.

If there is a problem with your delivery, contact us and we will review the matter and, where appropriate, coordinate with the relevant delivery provider.

Currency

Unless otherwise stated, prices displayed on the SunsetMay website are shown in:

Australian dollars (AUD)

Any applicable shipping option and its cost will be displayed before you complete checkout.

Standard shipping within Australia is currently provided free of charge.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where goods are not delivered within an agreed or reasonable timeframe, or where goods arrive damaged or otherwise fail to satisfy applicable consumer guarantees, you may have rights and remedies under Australian law.

This Shipping Policy should be read together with our:

  • Terms of Service;
  • Returns & Refunds Policy; and
  • Privacy Policy.

Contact Us

If you have questions about shipping, delivery or the status of your order, please contact us:

KRAKEON ECOM LLC
Trading as SunsetMay

Email:
hello@sunsetmay.com

Telephone:
+1 (505) 461-4671

Customer Care Hours:
Monday–Friday, 8:00 am–3:00 pm Sydney time (AEST/AEDT)

Business Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Company Number:
41-3701619