Terms of service

Terms of Service

Last updated: 1 October 2026

Overview

Welcome to SunsetMay.

SunsetMay is the trading name used by KRAKEON ECOM LLC in connection with this online store.

Throughout these Terms of Service (“Terms”), the terms “SunsetMay”, “we”, “us” and “our” refer to KRAKEON ECOM LLC trading as SunsetMay.

These Terms govern your access to and use of our website, including purchases made through the website and any related products, features or services we provide (collectively, the “Services”).

By accessing or browsing our website, creating an account, placing an order or otherwise using our Services, you acknowledge that you have read, understood and agreed to these Terms and any policies incorporated into them by reference.

Please read these Terms carefully before completing a purchase.

If you do not agree with these Terms, you should not use our Services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL) or any other applicable law.

Section 1 – Use of the Website and Accounts

To use our Services, you must:

  • Be at least 18 years of age; or
  • Have the legal capacity to enter into a binding agreement; or
  • Use the website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

When creating an account, placing an order or otherwise providing information through our website, you agree to provide information that is accurate, complete and current.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials;
  • Taking reasonable steps to prevent unauthorised access to your account; and
  • Notifying us as soon as reasonably possible if you suspect unauthorised access or use.

We may reasonably restrict access to the website, suspend or close an account, refuse an order or take other appropriate action where we reasonably believe there has been:

  • Fraudulent or suspicious activity;
  • Unauthorised use of a payment method;
  • False or misleading information;
  • Misuse of our website;
  • A breach of these Terms;
  • An attempt to compromise the security of our website or systems; or
  • Conduct that may cause harm to SunsetMay, our customers or our service providers.

We will not exercise these rights in a manner that excludes or limits any rights you have under applicable law.

Section 2 – Products and Availability

SunsetMay offers fashion products through our online store.

We take reasonable care to ensure that product information displayed on our website is accurate and helpful.

This may include information relating to:

  • Product descriptions;
  • Photographs;
  • Colours;
  • Materials and fabrics;
  • Sizing;
  • Measurements;
  • Product features; and
  • Other specifications.

However, colours and visual details displayed on your screen may vary slightly from the physical product depending on factors such as:

  • Device type;
  • Screen settings;
  • Display calibration; and
  • Lighting conditions.

Minor visual differences that do not materially alter the nature or quality of the product are not necessarily defects.

This does not affect your rights if a product is materially different from its description, faulty, unsafe, not of acceptable quality or otherwise fails to comply with a consumer guarantee under the Australian Consumer Law.

All products are subject to availability.

We may:

  • Limit quantities available for purchase;
  • Introduce new products or variations;
  • Update product information;
  • Change product availability; or
  • Withdraw products from sale.

Where a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.

Nothing in this section limits your rights under applicable consumer law.

Section 3 – Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After you submit an order, you may receive an automated email acknowledging that we have received it.

An automated acknowledgement does not necessarily mean that your order has been accepted.

Your order will be considered accepted when we confirm that the order has been approved, processed or dispatched.

We reserve the right to refuse or cancel an order on reasonable grounds, including:

  • Product unavailability;
  • An incorrect or incomplete delivery address;
  • Payment authorisation failure;
  • Suspected fraud;
  • Suspected unauthorised use of a payment method;
  • An obvious pricing or product information error;
  • Delivery restrictions;
  • An inability to reasonably verify information provided with the order;
  • A breach of these Terms; or
  • A legal or regulatory requirement.

If we cancel an order after payment has already been received, we will notify you and issue a full refund of the amount charged for the cancelled order to the original payment method.

You are responsible for checking your:

  • Products;
  • Sizes;
  • Quantities;
  • Contact information;
  • Billing details; and
  • Delivery address

before submitting your order.

If you notice an error after placing an order, please contact us as soon as possible at:

hello@sunsetmay.com

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or dispatch.

Section 4 – Prices, Currency and Payment

Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).

Prices include GST where applicable.

Any applicable delivery charges or other unavoidable charges will be displayed before you complete your purchase.

We may change product prices at any time.

A change in price will not affect an order that has already been accepted, except where the displayed price resulted from an obvious error and applicable law permits us to correct that error.

Payment must be made using one of the payment methods made available at checkout.

Payment may be processed by authorised third-party payment providers.

These providers may have their own:

  • Terms of service;
  • Privacy policies;
  • Security requirements; and
  • Payment verification procedures.

KRAKEON ECOM LLC does not directly store complete credit or debit card details.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method;
  • The payment information provided is accurate; and
  • You authorise the applicable transaction to be processed.

An order may be delayed, refused or cancelled if payment cannot be successfully authorised or verified.

Section 5 – Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes communicated through our website.

Unless otherwise stated on the relevant product page or at checkout, our estimated delivery timeframe is:

5–10 business days

Business days generally exclude weekends and public holidays.

Delivery timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delivery may be affected by factors including:

  • Order processing volumes;
  • Product availability;
  • Delivery location;
  • Courier or postal delays;
  • Severe weather;
  • Public holidays;
  • Customs or border procedures where applicable;
  • Transport disruptions; or
  • Other circumstances outside our reasonable control.

We will take reasonable steps to communicate significant delays where appropriate.

Nothing in this section limits your rights where goods are not supplied within an agreed or reasonable period as required by applicable law.

Delivery Information

You are responsible for providing a complete and accurate delivery address.

Please review your delivery details carefully before completing your purchase.

Where a delay, failed delivery or additional shipping cost occurs because the customer supplied incorrect or incomplete delivery information, additional charges may apply where reasonable.

Where tracking is available, tracking information will normally be provided using the contact information supplied with your order.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact:

hello@sunsetmay.com

Please provide your order number so that we can investigate the shipment with the relevant delivery provider.

Depending on the circumstances and outcome of the investigation, we will provide an appropriate solution, which may include:

  • A replacement where appropriate and available; or
  • A refund where appropriate.

Nothing in this section limits your rights under the Australian Consumer Law.

Further information about shipping and delivery may be available in our Shipping Policy, which forms part of these Terms.

Section 6 – Returns, Exchanges and Refunds

We want customers to be satisfied with their purchases.

Our returns, exchanges and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Change-of-Mind Returns

For eligible change-of-mind purchases, you may request a return within:

14 calendar days from the date you receive your order.

For a change-of-mind return, the product must satisfy the conditions described in our Returns & Refunds Policy.

These generally require the product to:

  • Be unworn, unwashed and unused;
  • Remain in its original condition;
  • Have its original tags and labels attached;
  • Be free from marks, stains, make-up, odours or signs of wear; and
  • Be suitable for resale as new.

For voluntary change-of-mind returns, return shipping costs are generally the customer’s responsibility.

Faulty, Damaged or Incorrect Products

If you receive a product that is:

  • Faulty;
  • Damaged;
  • Unsafe;
  • Incorrectly supplied;
  • Materially different from its description; or
  • Otherwise fails to meet an applicable consumer guarantee,

please contact us as soon as reasonably possible.

For damage that appears to have occurred during delivery, we recommend contacting us within 48 hours so that we can investigate the matter promptly.

The 48-hour period is a recommendation only and does not limit your rights under the Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a:

  • Repair;
  • Replacement;
  • Refund; or
  • Other appropriate remedy,

depending on the circumstances and applicable law.

Where there is a major failure, you may have rights including the right to choose between certain remedies available under the Australian Consumer Law.

Starting a Return

To request a return, contact:

hello@sunsetmay.com

Please include:

  • Your full name;
  • Your order number;
  • The item or items concerned; and
  • The reason for the return.

For voluntary change-of-mind returns, please wait until you receive return instructions before sending the item.

Please refer to our Returns & Refunds Policy for the complete procedure and conditions.

Nothing in our Returns & Refunds Policy or these Terms excludes, restricts or modifies consumer rights that cannot lawfully be excluded under the Australian Consumer Law.

Section 7 – Promotions, Offers and Discount Codes

From time to time, SunsetMay may offer:

  • Promotional offers;
  • Discount codes;
  • Sale prices;
  • Limited-time promotions; or
  • Other special offers.

Individual promotions may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;
  • Only one discount code may be applied to an order;
  • Discount codes cannot normally be added after an order has been completed;
  • Promotional offers are available for a limited period;
  • Offers are subject to product availability; and
  • Delivery charges may not count towards minimum purchase requirements.

We may withdraw, suspend or correct a promotion where there has been:

  • A genuine error;
  • Fraud;
  • Misuse;
  • Unauthorised duplication of a promotional code; or
  • Other improper use.

This will not affect an order already accepted except where permitted by applicable law.

Section 8 – Intellectual Property

Unless otherwise stated, all intellectual property associated with our website is owned by, licensed to or lawfully used by KRAKEON ECOM LLC.

This may include:

  • The SunsetMay name and branding;
  • Logos;
  • Text;
  • Product descriptions;
  • Photographs;
  • Graphics;
  • Videos;
  • Website design;
  • Layout;
  • Artwork;
  • Software; and
  • Other website content.

Such content may be protected by applicable copyright, trademark and other intellectual property laws.

You may use the website for legitimate personal and non-commercial shopping purposes.

Unless you have obtained prior written permission, you must not:

  • Copy or reproduce our website content;
  • Republish or distribute our content;
  • Modify our content for commercial purposes;
  • Use our product images commercially;
  • Use our photographs or videos commercially;
  • Use SunsetMay branding or logos in a misleading or unauthorised manner;
  • Create unauthorised derivative works from our content;
  • Systematically extract website data; or
  • Scrape or collect substantial amounts of website content using automated methods.

Permitted use of our website does not transfer any intellectual property rights to you.

Section 9 – Third-Party Services

Our website may rely on or provide access to services operated by third parties.

These may include:

  • E-commerce technology providers;
  • Payment processors;
  • Delivery and tracking providers;
  • Customer service tools;
  • Analytics providers;
  • Advertising platforms;
  • Social media platforms; and
  • Other external services.

Third-party services may operate under their own terms of service and privacy policies.

Where you interact directly with an independent third party, you should review the terms and policies applicable to that service.

Links to third-party websites do not necessarily mean that we endorse or control those websites.

KRAKEON ECOM LLC is not responsible for the independent content, availability or practices of third-party websites that we do not operate.

However, nothing in this section excludes or restricts any responsibility KRAKEON ECOM LLC has to you under the Australian Consumer Law or another applicable law.

Section 10 – Privacy and Personal Information

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

Our Privacy Policy explains matters including:

  • What personal information we collect;
  • Why we collect it;
  • How we use it;
  • When we may disclose it;
  • Overseas processing and disclosure;
  • Cookies and tracking technologies;
  • Information security;
  • Access and correction rights; and
  • How to make a privacy complaint.

Please review our Privacy Policy before using our Services or providing personal information.

Section 11 – Accuracy of Information and Website Updates

We take reasonable care to keep the information on our website accurate and current.

However, our website may occasionally contain:

  • Typographical errors;
  • Pricing errors;
  • Incorrect product information;
  • Inaccurate availability information;
  • Technical errors; or
  • Other inadvertent mistakes.

If we identify an error, we may, where reasonable and lawful:

  • Correct the information;
  • Update the website;
  • Contact you for further instructions;
  • Offer the product at the correct price; or
  • Cancel the affected order and issue a full refund.

If an obvious pricing error is identified in relation to an order, we may contact you and provide the opportunity to proceed at the correct price or cancel the affected order for a full refund, subject to applicable law.

We will not rely on this provision merely to avoid an accepted order because it subsequently becomes less commercially favourable to us.

We may update, modify or remove website content from time to time where reasonably necessary.

Section 12 – Prohibited Uses

You must not use our website or Services:

  • For an unlawful, fraudulent or unauthorised purpose;
  • In violation of any applicable law or regulation;
  • To infringe intellectual property rights;
  • To infringe privacy or other legal rights;
  • To transmit viruses, malware or harmful code;
  • To interfere with website security or operation;
  • To attempt unauthorised access to accounts, systems, servers or networks;
  • To collect another person’s personal information without lawful authority;
  • To send unsolicited or misleading advertising;
  • To place fraudulent orders;
  • To impersonate another individual, business or organisation;
  • To manipulate or interfere with payment systems;
  • To attempt to circumvent security controls; or
  • To use automated systems to scrape or systematically extract our website content without permission.

We may take reasonable steps to suspend or restrict access where we reasonably believe these conditions have been breached.

Serious or unlawful conduct may also be referred to relevant service providers or authorities where appropriate and permitted by law.

Section 13 – Website Availability

We aim to keep our website available, secure and functioning correctly.

However, we cannot guarantee uninterrupted or error-free access at all times.

Website availability may be affected by:

  • Scheduled maintenance;
  • Technical faults;
  • Software updates;
  • Cybersecurity incidents;
  • Third-party service interruptions;
  • Network failures; or
  • Events outside our reasonable control.

We may temporarily suspend, restrict or modify parts of the website where reasonably necessary for:

  • Maintenance;
  • Security;
  • Technical updates;
  • Legal compliance; or
  • Operational reasons.

Nothing in this section limits any rights you may have under applicable law.

Section 14 – Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, KRAKEON ECOM LLC is not liable for indirect, incidental or consequential losses that were not reasonably foreseeable and that arise from circumstances such as:

  • Improper or unintended use of our website or products;
  • Unauthorised access to an account resulting from a customer’s failure to reasonably protect account credentials;
  • Reliance on information contained on an unaffiliated third-party website; or
  • Events outside our reasonable control.

Nothing in this section excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability arising from:

  • Fraud;
  • Wilful misconduct;
  • Negligence where liability cannot lawfully be excluded;
  • Breach of applicable law; or
  • Failure to comply with a consumer guarantee under the Australian Consumer Law.

Section 15 – Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Among other things, products supplied to consumers may be required to:

  • Be of acceptable quality;
  • Be fit for applicable disclosed purposes;
  • Match their description; and
  • Comply with applicable express warranties.

The remedy available where a product does not comply with a consumer guarantee depends on the circumstances and the nature of the failure.

Nothing contained in:

  • These Terms;
  • Our Returns & Refunds Policy;
  • Our Shipping Policy;
  • Our Privacy Policy; or
  • Any other SunsetMay policy

is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.

Section 16 – Applicable Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, together with applicable Commonwealth legislation, including the Australian Consumer Law.

Subject to any rights you have under applicable consumer legislation, the courts of New South Wales and courts entitled to hear appeals from those courts have non-exclusive jurisdiction in relation to disputes arising from these Terms.

Nothing in this section prevents you from exercising any right to bring a claim in another jurisdiction where such a right is available under applicable consumer protection legislation.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You can contact us at:

hello@sunsetmay.com

Section 17 – Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business;
  • Products;
  • Website;
  • Services;
  • Technology;
  • Operational practices; or
  • Legal and regulatory obligations.

The latest version of these Terms will be published on our website with the relevant revision date.

Updated Terms generally apply to future use of our Services and future purchases.

Changes to these Terms will not retrospectively alter the contractual conditions applying to an order that has already been accepted unless:

  • The change is required by law; or
  • You expressly agree to the change.

We recommend reviewing these Terms periodically.

Section 18 – Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted, limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

Section 19 – Business Information

This online store is operated by:

Company Name:
KRAKEON ECOM LLC

Trading Name:
SunsetMay

Company Number:
41-3701619

Business Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Email:
hello@sunsetmay.com

Telephone:
+1 (505) 461-4671

Customer Care Hours:
Monday–Friday, 8:00 am–3:00 pm Sydney time (AEST/AEDT)

Customer Care

If you have any questions about these Terms, an order or our Services, please contact us:

SunsetMay
Operated by KRAKEON ECOM LLC

Email:
hello@sunsetmay.com

Telephone:
+1 (505) 461-4671

Customer Care Hours:
Monday–Friday, 8:00 am–3:00 pm Sydney time (AEST/AEDT)

Business Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Company Number:
41-3701619