Legal notice

Legal Notice

Last updated: 1 October 2026

This Legal Notice sets out the information relating to the ownership, operation and use of the SunsetMay website and the legal conditions that apply when you access, browse or use our online store.

SunsetMay is operated by KRAKEON ECOM LLC.

By accessing or using this website, placing an order or using any related services, you acknowledge that you have read and understood this Legal Notice together with our other applicable policies.

Nothing in this Legal Notice excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.

1. Website Operator and Business Information

The entity responsible for operating this website is:

Company Name:
KRAKEON ECOM LLC

Trading Name:
SunsetMay

Company Number:
41-3701619

Website:
sunsetmay.com

Business Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Email:
hello@sunsetmay.com

Telephone:
+1 (505) 461-4671

Customer Care Hours:
Monday–Friday, 8:00 am–3:00 pm Sydney time (AEST/AEDT)

SunsetMay operates as an online retail business serving customers in Australia.

For questions relating to:

  • Orders;
  • Products;
  • Deliveries;
  • Returns;
  • Refunds;
  • Payments;
  • Website use; or
  • Legal and privacy matters,

you may contact us using the details above.

2. Purpose of the Website and Commercial Activity

The SunsetMay website operates as an online retail platform through which customers may:

  • Browse products available for purchase;
  • Review product descriptions, images and pricing;
  • Place orders online;
  • Make payments using the payment methods offered at checkout;
  • Receive delivery and tracking information;
  • Request returns or exchanges where applicable;
  • Contact our customer care team; and
  • Access information about our commercial policies and consumer rights.

SunsetMay is responsible for the commercial relationship with customers who place orders through this website.

Products may be prepared and dispatched through fulfilment and logistics providers depending on stock location, availability and delivery destination.

The use of external fulfilment, technology, payment or delivery providers does not remove any responsibility that KRAKEON ECOM LLC has under applicable law.

3. Intellectual Property

Unless otherwise stated, the content displayed on the SunsetMay website is owned by, licensed to or otherwise lawfully used by KRAKEON ECOM LLC.

This includes, without limitation:

  • Text;
  • Product descriptions;
  • Editorial content;
  • Advertising copy;
  • Photographs;
  • Product images;
  • Graphics;
  • Illustrations;
  • Videos;
  • Logos;
  • Brand elements;
  • Trade names;
  • Trademarks;
  • Icons;
  • Website layout;
  • Design elements;
  • Navigation structure;
  • Software;
  • Source code; and
  • Other visual or technical elements forming part of the website.

These materials may be protected by applicable Australian and international intellectual property laws.

Unless we provide prior written authorisation, you must not:

  • Copy, reproduce or republish website content;
  • Distribute website content;
  • Modify or translate our content for commercial use;
  • Create unauthorised derivative works;
  • Use our product photographs or descriptions on another website;
  • Use the SunsetMay name, logo or branding in an unauthorised or misleading manner;
  • Remove copyright, trademark or ownership notices;
  • Commercially exploit any part of our website content; or
  • Systematically scrape, extract or collect website content using automated methods.

You may view and use the website for legitimate personal and non-commercial shopping purposes.

Nothing in your use of the website transfers ownership of any intellectual property rights to you.

Third-party names, trademarks or other intellectual property displayed on the website remain the property of their respective owners.

Their appearance on the website does not necessarily imply sponsorship, endorsement or affiliation beyond the relevant commercial or informational context.

4. Website Use

You agree to use the SunsetMay website lawfully, responsibly and in accordance with this Legal Notice, our Terms of Service and applicable law.

You must not use the website:

  • For unlawful or fraudulent purposes;
  • In a way that breaches applicable laws or regulations;
  • To infringe the rights of KRAKEON ECOM LLC or another person;
  • To provide false or misleading information;
  • To place fraudulent orders;
  • To use payment information without authorisation;
  • To gain unauthorised access to accounts, systems, servers or networks;
  • To transmit viruses, malware or other harmful code;
  • To bypass or interfere with website security measures;
  • To disrupt or overload website infrastructure;
  • To collect another person’s personal information without lawful authority;
  • To send unsolicited, deceptive or misleading communications;
  • To impersonate another person, business or organisation; or
  • To use website content for unauthorised commercial purposes.

We may reasonably suspend, restrict or terminate access to the website where we believe that a user has:

  • Breached these conditions;
  • Engaged in fraudulent activity;
  • Attempted unauthorised access;
  • Created a cybersecurity risk; or
  • Otherwise used the website unlawfully or improperly.

This does not affect any consumer rights or other rights that cannot lawfully be excluded.

5. Product and Website Information

We take reasonable care to ensure that information published on our website is accurate, useful and current.

This may include:

  • Product descriptions;
  • Product images;
  • Colours;
  • Materials;
  • Measurements;
  • Pricing;
  • Product availability;
  • Promotional information; and
  • Delivery information.

However, minor differences may arise between how a product appears on a screen and how it appears physically.

These differences may result from factors such as:

  • Device type;
  • Screen calibration;
  • Brightness settings;
  • Colour settings; and
  • Lighting.

Minor visual differences that do not materially alter the product do not necessarily constitute a defect.

However, this does not affect your rights where a product:

  • Is faulty;
  • Is unsafe;
  • Is materially different from its description;
  • Is not of acceptable quality; or
  • Otherwise fails to satisfy an applicable consumer guarantee.

We may update product information, prices, availability and other website content where reasonably necessary.

If we identify an error that affects an order, we may contact you to:

  • Explain the issue;
  • Provide corrected information;
  • Offer the product under corrected conditions where appropriate; or
  • Cancel the affected order and issue a full refund where permitted by law.

We will not rely on an error provision merely to avoid an accepted order because it later becomes commercially unfavourable to us.

6. Shipping, Returns and Refunds

Key information regarding shipping, returns and refunds is summarised below.

For complete information, you should review our dedicated Shipping Policy and Returns & Refunds Policy.

Shipping

Standard shipping within Australia is currently:

Free on all orders, with no minimum purchase requirement.

Unless otherwise stated on a product page or at checkout, the estimated total delivery timeframe is:

5–10 business days from order confirmation.

This timeframe includes processing and transit.

Our usual processing period is approximately:

1–3 business days.

Orders confirmed before 2:00 pm Sydney time (AEST/AEDT) on a business day may begin processing on the same day.

Orders placed after that time, on weekends or on applicable public holidays generally begin processing on the next business day.

Delivery times remain estimates and may vary depending on destination, carrier operations, product availability or other circumstances.

Returns

Eligible change-of-mind returns may generally be requested within:

14 calendar days from the date the order is received.

Products must satisfy the conditions described in our Returns & Refunds Policy.

For voluntary change-of-mind returns, the customer is generally responsible for return postage.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible.

Where damage appears to have occurred during delivery, we recommend contacting us within 48 hours to assist with a prompt investigation.

The 48-hour period is a recommendation only and does not limit your rights under the Australian Consumer Law.

Where a product fails to satisfy applicable consumer guarantees, remedies may include:

  • Repair;
  • Replacement;
  • Refund; or
  • Another remedy required by applicable law.

Refunds

Once an eligible return is received and approved, refunds are generally processed within:

5 business days

using the original payment method.

Your bank or payment provider may require additional time to make the funds available.

Nothing in this section limits any right or remedy available under the Australian Consumer Law.

7. Payments and Transaction Security

Payments made through the SunsetMay website are processed using the payment options available at checkout.

Payment processing may be handled by third-party payment providers.

These providers may:

  • Authenticate payment information;
  • Authorise transactions;
  • Process payments;
  • Prevent fraud;
  • Manage refunds; and
  • Handle payment disputes.

KRAKEON ECOM LLC does not directly store complete credit or debit card details.

We take reasonable steps to use secure website and payment infrastructure.

However, no electronic transaction or data transmission system can be guaranteed to be completely secure.

You are responsible for ensuring that:

  • You are authorised to use your selected payment method;
  • Your payment information is accurate; and
  • Your device and account credentials are appropriately protected.

8. Website Availability

KRAKEON ECOM LLC takes reasonable steps to maintain the proper operation, availability and security of the SunsetMay website.

However, we cannot guarantee that the website will:

  • Be continuously available;
  • Operate without interruption;
  • Always be completely free from technical errors;
  • Work identically on every device or browser; or
  • Be unaffected by circumstances outside our reasonable control.

Website access may occasionally be restricted, interrupted or suspended due to:

  • Maintenance;
  • Software updates;
  • Security measures;
  • Server or hosting issues;
  • Network failures;
  • Cybersecurity incidents;
  • Third-party service outages; or
  • Events outside our reasonable control.

We may temporarily modify or suspend parts of the website where reasonably necessary for operational, technical, security or legal reasons.

9. Website Security

We use reasonable technical and organisational safeguards intended to protect our website, systems and customer information.

These measures may include:

  • Secure connections;
  • Encryption;
  • Access controls;
  • Authentication systems;
  • Security monitoring;
  • Restricted administrative access; and
  • Fraud-prevention mechanisms.

However, no Internet-based system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when accessing the website, including:

  • Protecting account passwords;
  • Keeping login details confidential;
  • Using secure devices;
  • Keeping software reasonably up to date; and
  • Avoiding the disclosure of account credentials to unauthorised persons.

You must not attempt to:

  • Disable security controls;
  • Bypass authentication systems;
  • Test or exploit vulnerabilities without authorisation;
  • Gain unauthorised access; or
  • Interfere with the security of our website.

If you suspect unauthorised access to your account, please contact:

hello@sunsetmay.com

10. Third-Party Services and External Links

Our website may use, integrate with or link to services operated by independent third parties.

These may include:

  • Payment processors;
  • Delivery providers;
  • Tracking platforms;
  • Technology providers;
  • Analytics services;
  • Advertising platforms;
  • Social media platforms;
  • Customer support providers; and
  • Other external websites or services.

Third-party services operate under their own:

  • Terms and conditions;
  • Privacy policies;
  • Security practices; and
  • Operational procedures.

KRAKEON ECOM LLC does not control the independent content, policies or operation of external websites that we do not operate.

A link to an external website does not necessarily constitute an endorsement, recommendation or affiliation.

Nothing in this section excludes any responsibility KRAKEON ECOM LLC has to customers under the Australian Consumer Law or other applicable legislation.

11. Privacy and Personal Information

The collection, use, storage, disclosure and protection of personal information through the SunsetMay website are governed by our Privacy Policy.

Our Privacy Policy explains matters including:

  • What personal information we collect;
  • How information is collected;
  • Why we use personal information;
  • Marketing communications;
  • Cookies and similar technologies;
  • Third-party disclosures;
  • Overseas processing and disclosure;
  • Data retention;
  • Information security;
  • Access and correction requests; and
  • Privacy complaints.

For privacy-related requests, please contact:

hello@sunsetmay.com

12. Limitation of Liability

Nothing in this Legal Notice excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, KRAKEON ECOM LLC is not responsible for loss arising solely from circumstances such as:

  • Unlawful or improper use of the website;
  • Unauthorised account access caused by a user’s failure to reasonably protect their credentials;
  • Reliance on information published on an unaffiliated third-party website;
  • Temporary website interruptions outside our reasonable control;
  • Malware originating from a user’s own device, software or network; or
  • Other circumstances for which liability may lawfully be excluded.

This limitation does not apply where liability arises from matters including:

  • Fraud;
  • Wilful misconduct;
  • Negligence where liability cannot lawfully be excluded;
  • Breach of applicable law; or
  • Failure to comply with an applicable consumer guarantee.

Nothing in this Legal Notice is intended to remove or reduce rights available under the Australian Consumer Law.

13. Australian Consumer Law

Goods supplied through SunsetMay may be subject to consumer guarantees under the Australian Consumer Law.

Depending on the circumstances, these guarantees may require goods to:

  • Be of acceptable quality;
  • Be fit for applicable disclosed purposes;
  • Match their description; and
  • Comply with applicable express warranties.

If goods fail to satisfy an applicable consumer guarantee, you may have rights to a repair, replacement, refund or other remedy depending on the nature of the failure and applicable law.

Nothing in this Legal Notice or any SunsetMay policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded.

14. Related Policies

This Legal Notice should be read together with our:

  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Returns & Refunds Policy

Together, these documents provide information about the conditions applicable to the use of our website and purchases made through SunsetMay.

If there is any inconsistency between a provision of our policies and a mandatory requirement of applicable Australian law, the mandatory legal requirement prevails.

15. Applicable Law and Jurisdiction

This Legal Notice is governed by the laws of New South Wales, Australia, together with applicable Commonwealth legislation, including the Australian Consumer Law.

Subject to any rights available under consumer protection legislation, the courts of New South Wales and courts entitled to hear appeals from those courts have non-exclusive jurisdiction in relation to matters connected with this website.

Nothing in this section prevents a customer from exercising a right to bring a claim in another jurisdiction where that right exists under applicable consumer protection legislation.

16. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our business;
  • Website;
  • Services;
  • Technology;
  • Commercial practices;
  • Security requirements; or
  • Legal and regulatory obligations.

The current version will be published on our website with the latest revision date displayed at the top of this page.

Updated provisions take effect when published unless applicable law requires otherwise.

We recommend reviewing this Legal Notice periodically.

17. Legal and Customer Care Contact

For questions, complaints or requests relating to:

  • This Legal Notice;
  • Our Terms of Service;
  • Privacy;
  • Orders;
  • Shipping;
  • Returns;
  • Refunds; or
  • Other aspects of the operation of SunsetMay,

please contact us:

KRAKEON ECOM LLC
Trading as SunsetMay

Email:
hello@sunsetmay.com

Telephone:
+1 (505) 461-4671

Customer Care Hours:
Monday–Friday, 8:00 am–3:00 pm Sydney time (AEST/AEDT)

Business Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Company Number:
41-3701619